Complaint Filing Process for Document Preparation Services

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The Secretary of State will investigate substantiated complaints of violations of Chapter 240A against registered Document Preparation Services and against unregistered individuals or businesses providing document preparation services.

To the extent practicable, a complaint must include:

The name of the person or business responsible for the alleged violation;
The address or location where the person or business is allegedly conducting document preparation services; and,
An explanation of the reason for the complaint. Consumers should describe in detail in what way(s) they have been harmed. You may be requested to provide a copy of any and all documents relevant to the complaint. Unsubstantiated complaints cannot be investigated, so it is important to provide all receipts and documents relevant to the complaint.

After filing a complaint, you will receive a letter acknowledging receipt of the complaint from the assigned investigator. The letter will indicate action(s) that may be taken if it is determined that the allegations in the complaint, if substantiated, would result in violation of law. The investigator may also request additional information and/or documents as well as seek clarification on the allegations raised in the complaint. Investigations of the complaint are confidential until any public documents are filed for civil action, and witnesses are often necessary in order to make the State’s case and to seek restitution and justice for any victims.

The Secretary of State’s website makes available a public search for Document Preparation Services that have been approved and issued a certificate of registration. The search will indicate the status of the registration, including whether it is in approved status or has been suspended, cancelled, or revoked or is expired. Click here to look up a Document Preparation Service.

Please complete this form to report an alleged violation against a document preparation service, individual or business.

This form applies to Nevada Revised Statute Chapter 240A. You may use this form to file a complaint and provide information regarding individuals or entities that are allegedly conducting business as a Document Preparation Service in Nevada without the required registration with the Nevada Secretary of State Pursuant to NRS240A, and/or to report an alleged violation against a document preparation service that has harmed you.

Submitter Information

First Name*

Last Name*

Street Address*

City*

State/Province*

Zip/Postal Code*

Country*

Daytime Phoneext.

E-mail*

Primary language, if other than English

Complaint is Against:

Contact information

Individuals First and Last Name*

Business Name

Street Address

City

State/Province

Zip/Postal Code

Country

Phoneext.

Nevada State Business License Number

Website

Tell Us About Your Complaint

Please describe your complaint in as much detail as possible.

Please refrain from providing sensitive or confidential information in this form. Further details can be provided separately if necessary.

Please describe your complaint in as much detail as possible. Please refrain from providing sensitive or confidential information in this form. Further details can be provided separately if necessary.

Please provide answers to as many of the following questions as you can. This information will assist us in our initial investigation.

Did you make any payments to this individual or business?

Yes

If the above answer is yes, please complete the questions 6 and 7.

Date and amounts of payment(s):

Date

Amount

Date

Amount

Date

Amount

Do you have receipts or evidence for payments?

Yes, please include description If other, type text here.

Were you ever promised a specific result by this person or business?

If yes, please describe such as: larger tax refund, successful outcome to your court case, Immigration results like residency by a certain date If other, type text here.

How did you find this person or business?

In what language did you transact business with this person or business?

Did this person ever appear in court or before a presiding officer on your behalf?

Yes

Did this person or business ever present themselves as an attorney?

Yes

Did this person or business advertise services in Spanish as a notario?

Yes

Did you sign a contract for services with this person or business and were you provided a copy of the contract?

Yes

Type of documents/forms to be completed: (select all that apply)

Tax Preparation

Immigration

Divorce

DMV

Bankruptcy

Will

Other If other, type text here.

Were you provided a written disclosure that stated the document preparers name, business address, telephone number, state business license expiration date and registration number?

Yes

If the above answer is yes, please complete the questions 17 and 18.

Did the written disclosure state that the document preparer was not an attorney authorized to practice law in this State and is prohibited from providing legal advice or legal representation?

Yes

Did you read, sign and get a copy of the disclosure?

Yes

Were you told the total cost of the services?

Yes, please include amount If other, type text here.

Did the total cost exceed what you were told?

Yes, please include amount If other, type text here.

Is this person or business registered as a document preparation service?

Yes, please include certificate number, if known If other, type text here.

Was there other individuals that assisted you with this issue?

Yes, please provide name(s) If other, type text here.

If this report was prepared by someone other than the complainant, please indicate who assisted in the preparation of this report.

First Name

Last Name

Relationship to complainant

Phone Numberext.

Email Address

Notice:

It is a violation of Nevada law to willfully make a materially false, fictitious or fraudulent statement or representation in an investigation. Violations may subject a person to civil or criminal penalties.

In filing this complaint, you are stating the information you are providing us true and correct to the best of your knowledge and that the information may be used by the Division to further investigate your complaint.

To receive a copy of your submission, please fill out your email address below and submit.
Email Address

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